Real Twitter uses…
July 18, 2008 at 2:22 pm (real-world example) (blog, socialmedia, Magierski, twitter, comcast, tweets, complaint, B2C)
A great post by Brian Magierski on how many B2C companies are using Twitter to either respond to already major complaints, like the now infamous Comcast support tweet, or who are proactively getting into the social media space to prevent/address future complaints.
